Information at Your Fingertips

In order to operate with maximum efficiency, you’ll need to store your information in a format that’s customized for your business and easily accessible. Enterprise content management, or ECM, is a specialized method of optimizing your business through strategic information management — allowing you to become nimble and able to quickly adapt to changes in market conditions. At The Spitfire Group, our ECM solutions are custom-designed to help your business maintain effective data protocol for consistency and ease-of-use. By implementing the new business processes we develop for your business, you can capture, organize, store, access and share information quickly and effortlessly.

Improves Your Ability to Compete

Your comprehensive ECM platform will integrate with your business process management (BPM) system to help you achieve the flexibility and agility you desire. By allowing us to build a customized ECM solution, you can improve all areas of operation, from customer service to internal efficiency to return on investment. You are not only able to enhance your business, you are better poised to react to the changing demands of your industry.

Spitfire’s enterprise content management solutions include web content management, workflow automation and software selection.

Web Content Management

In today’s competitive e-marketplace, the website has become much more than a billboard for your products and services. Successful sites can attract potential business, manage transactions, deliver news and valuable information, educate, and ultimately promote efficiency and convenience in the way you meet clients’ needs.

Within this interactive marketing forum, your website must be able to adapt to the rapidly changing needs of your target audience. At The Spitfire Group, we custom design web content management (WCM) systems based on the unique needs of your business. Our goal is simplify the publication of content so your staff can make changes on the fly and deliver up-to-date information to consumers — without making you jump through technical hoops.

Our expert WCM professionals can implement a system that dramatically reduces your time spent updating content, creating an environment that moves and changes as fast as you need. Complex revisions become simple, speedy changes as we automate your update process to fit the size and scope of your website. The resulting productivity enhancements will surely be reflected in your improved bottom line. As your WCM system is utilized, you’ll notice your potential for growth opening, too. With the right WCM solution in place, you’ll be able to communicate with your e-customers like never before.

Workflow Automation

The Spitfire Group helps provide automation of business processes, a crucial component of a streamlined, successful enterprise. Workflow automation, or business process management (BPM), is custom-shaped to help you automate and optimize complex processes throughout your organization.

We evaluate your current processes and recommend current or custom-built technology to streamline the workflow. With the right workflow automation in place, clarity of operations comes from clearly defined steps, including what should happen at each step, what is expected from each member and how long each action should take. Our goal is to enable the successful design, execution and tracking of each business process, and to ensure valuable information is stored for ease of use.

Software Selection

Through a strategic customization process involving the Vision, Alignment and Action phases, our software selection experts are able to design and implement a software solution that is supremely in tune with your business. We utilize your specific criteria and characteristics to create an effective software partnership that maximizes your time and enhances your capabilities, both from a day-to-day operations strategy and a long-term, goal-oriented perspective. Read more about our custom software selection services

Are you ready for a dramatic technology transformation? Contact The Spitfire Group  to learn more about our ECM capabilities.